Privacy Policy

Effective Date: January 17, 2026

Rescue Me Pool Services (Rescue Me Pools) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information you provide when visiting our website, using our services, or communicating with us.

1. INFORMATION WE COLLECT We may collect the following types of information:

  • Personal Information: Name, address, email address, phone number, and payment details provided when requesting a quote, scheduling service, or making a payment.

  • Service Information: Details about your pool, property location, equipment, and service requests.

  • Website Usage Data: IP address, browser type, device information, and pages visited, collected through cookies and analytics tools.

  • Communications: Records of calls, texts, emails, and other communications with our team, some of which may be AI-generated or AI-assisted.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide pool cleaning, maintenance, repair, and equipment installation services.

  • Process payments and send invoices or receipts.

  • Respond to inquiries and customer support requests.

  • Send appointment reminders, service updates, or promotional offers (if you have opted in).

  • Improve our website, services, and customer experience.

3. SMS/TEXT MESSAGING

If you opt in to receive text messages from Rescue Me Pool Services, you agree to the following:

  • Types of Messages: You may receive text messages related to appointment confirmations, service reminders, technician arrival notifications, billing reminders, and promotional offers (if you have opted in to marketing messages). Some messages may be AI-generated or AI-assisted.

  • Message Frequency: Message frequency varies based on your service schedule and account activity.

  • Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details about your text and data plan.

  • Opt-Out: You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message. You may also contact us directly to opt out.

  • Help: For assistance, reply HELP to any message or contact us at 480-628-4315 or scott@rescuemepools.com. Rescue Me Pool Services LLC

  • Carrier Disclaimer: Rescue Me Pool Services and mobile carriers are not liable for delayed or undelivered messages.

4. SHARING OF INFORMATION

We do not sell or rent your personal information. We may share your information only in the following situations:

  • Mobile Information Sharing: We do not share, sell, rent, or trade your mobile phone number or any information collected through our SMS program with third parties for marketing or promotional purposes.

  • Service Providers: With trusted third-party vendors who help us process payments, send communications, or host our website.

  • Legal Requirements: If required to comply with applicable laws, regulations, or legal proceedings.

  • Business Transfers: In connection with a merger, sale, or transfer of company assets.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Improve website functionality and user experience.

  • Track usage patterns for analytics purposes.

  • Deliver relevant ads or promotions. You can disable cookies through your browser settings, but some features of our website may not function properly.

6. DATA SECURITY

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

7. YOUR CHOICES

You may:

  • Opt out of marketing emails by clicking the "unsubscribe" link.

  • Opt out of marketing texts by replying STOP.

  • Request access, correction, or deletion of your personal information by contacting us directly.

  • Adjust browser settings to manage cookies and online tracking.

8. CHILDREN’S PRIVACY

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

9. LINKS TO OTHER WEBSITES

Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites and encourage you to review their policies.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

11. CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Rescue Me Pools
480-628-4315
scott@rescuemepools.com